Complaints
If you have a complaint or are in any way confused with something we've done please let us know!
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please send us an email at support@lendingcrowd.co.nz and tell us what's happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email. Alternatively, you can always give us a call on 0800 308 002.
When we receive your complaint, we will:
- Acknowledge your complaint within 1-2 working days
- Gather and evaluate information about your complaint
- Respond to you within 20 working days
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL using their contact details below:
- Phone: 0800 347 257
- Email: complaints@fscl.org.nz
- Website: www.fscl.org.nz
- Postal address: FSCL, PO Box 5967, Wellington 6011, New Zealand
